FoneTool Help Documents

iPhone Cannot Be Recognized?

You may find your iPhone, iPad or iPod Touch cannot be recognized by the computer or FoneTool even after several times of connection. Why and what should you do?

Recommend Way to Fix Phone Not Connected or Recognized

FoneTool provides the professional tool to help users solve the connection problem. Let it repair driver component automatically by downloading from the website.

Step 1. Click  the text "Device cannot be recognized" on the home screen.

Step 2. Follow the guide to troubleshot the issue.

Other Common Fixes for iPhone Not Recognized Error

Solution 1. Let iPhone trust this computer

After iOS 11.4.1, iPhone needs re-authorized after locking for more than 1 hour.

Steps: Unplug iPhone > unlock the home screen > plug iPhone to computer > tap Trust on your phone.

Solution 2. Stop blocking the connection

Sometimes Malwarebytes may affect the connection between iOS device and computer.

Steps: Disable the firewall and antivirus before connecting iPhone to computer.

Solution 3. Make sure the USB cable is accepted by Apple

Apple only recognized the MFi Certified USB cable while connecting to computer. Nonstandard cable or cables with broken certificate cannot be recognized.

Steps: Try a standard Lightning connector or other accepted cables.

Solution 4. Ensure sufficient power or voltage supply

Computer interface power or voltage supply may not stable when connecting an iPhone via a USB extension cable, USB hub, low voltage USB port, or other devices.

Steps: Try a new USB cable or change the USB port.

More About FoneTool You May Concern

To learn more frequently asked questions about this software, please refer to FoneTool FAQs.

To learn more help documents about this software, please refer to FoneTool Help Center.