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Why can’t I
delete some photos directly from iPhone?
Generally, photos shoot via
iPhone/iPad/iPod will be
saved to Camera Roll of Photos app, which can be
deleted directly via the iPhone. However, when
syncing photos from computer to iPhone via iTunes or
third-party tools(such as FoneTool), they
will be saved to Photo Library, which can’t be
deleted directly on the iPhone.
If you want to delete photos from Photo Library, you
can sync an empty folder from computer to
the device via iTunes, so it will overwrite Photo
Library with the empty folder to indirectly
delete all photos.
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Why do I get
"AMdeviceSecureStartService failed" error?
During the
backup/restore/browse operation of the
device, if the current operation is interrupted
abnormally for many times and FoneTool has not
yet closed the connection with the device, you may
encounter the "AMdeviceSecureStartService
failed" error when a new operation is performed. To
solve the problem, please try restarting
FoneTool or the device, and then operate again.
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Why FoneTool
fails to recognize iPhone/iPad/iPod Touch
correctly?
If you connect iPhone, iPad, or iPod Touch to
computer through USB cable, please try the
following methods to solve the problem:
- 1. Try to reconnect the device using the USB
cable.
- 2. Confirm that the USB cable is intact, or
try to connect the device with another USB
cable.
- 3. Confirm that the USB port of the PC can
be connected normally, or try to connect the
device to another USB port.
- 4. If the device connected to the PC is in
locked screen state, please keep the device
in unlocked state during the operation.
- 5. If the connection between the device and
PC is normal but the device is still
unrecognized, it may because the FoneTool
service doesn't detect the device in time,
please try to restart FoneTool.After the
device is connected to the PC via a USB
cable,
please check whether the driver of the
device is installed on the PC if the device
cannot be recognized .
-
6. Normally after connecting, you can try to
manually reinstall or update the device
driver.
- 7. If the device is connected normally but
FoneTool still cannot recognize the device,
please try FoneTool's repair driver function
to check whether there is a problem with
FoneTool's driver.
- 8. If the device is connected normally and
there is no problem with FoneTool driver,
but
the device is still unrecognized, please
check if the Security Protection or
Anti-virus
software blocks the program. You can add
FoneTool.exe to the whitelist of Protection
or
Anti-virus software.
- 9. Check whether FoneTool is the latest
version. The previous FoneTool version may
not
support the new iOS system.
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Why Movies and
TV shows cannot be played after restore?
If you
backed up movies or TV shows from iTunes Store
and find it cannot play anymore, please check the
following items:
1. Make sure your Apple ID purchases the Movies or
TV Shows service.
2. Open Settings on your device, find iTunes &
App Store and login to iTunes & App Store with
your Apple ID.
3. Restore the Movies and TV Shows downloaded from
iTunes Store to the device and then you can
play them normally.
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Why
photos/videos restored on devices below iOS 11
cannot
be displayed normally?
Apple has
brought us two new media formats "HEVC and
HEIF" in iOS 11. In video aspect, HEVC (H.265) is
used to replace HEVC (H.264), while HEIF is
used to replace JPEG for pictures. Therefore, photos
and videos in media format "HEVC and HEIF"
are not supported for devices under iOS 11.
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Is FoneTool
safe to use?
FoneTool
uses Apple’s official device support
components. Official production guarantees the
stability and compatibility of new equipment. As
for data security, transferred data is stored on the
computer locally. Thus, there is no need to
worry about data loss.
-
Does FoneTool
transfer without Internet?
FoneTool
transfers data from
iPhone to PC with the
following three steps: Firstly, connect your iPhone
to PC. Secondly, choose the files you want
to transfer and select the destination. Finally,
one-click to finish the process. All three
steps can be completed without Internet.
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Does FoneTool
support backing up attachments in SMS?
The
current version does not support backup or restore
of photos, videos, animoji and other attachments in
SMS.
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Why music and
videos cannot be played after restore?
If you backed up music or videos from iTunes Store
and
find it cannot play anymore, please check the
following items:
1. Make sure your Apple ID purchases the Apple Music
service.
2. Open Settings on your device, find iTunes &
App Store and login to iTunes & App Store with
your Apple ID.
3. Restore the Music and Music Videos downloaded
from iTunes Store to the device and then you
can play them normally
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Why can’t I
restore some videos to other devices?
With the
upgrade of hardware, the resolution of video
has reached 4K. If you restore a high-resolution
video to an earlier phone model, such as
restoring a 4K video taken by iPhone 11 to iPhone 6,
the video cannot be restored successfully
or the restored video cannot be played.
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Does the old
version of FoneTool compatible with backups
of the new?
The old
version FoneTool can't operation backups
created by the new version, such as importing and
restoring the backup created by the new
version of FoneTool.
