Why and How to Fix Find My iPhone Not Working after Update

Why and how to fix Find My iPhone not working after update issue? All things you need are listed here.

Kathy by Kathy Updated October 14, 2024
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Why is Find My iPhone not showing location?

I just got the update a few days ago and today my phone seemed to crapped itself and I reset it, after resetting it I was no longer able to log into my find my app? When going to settings it just says “family information not available” and it has greyed out the options to click on iCloud or find my. I Reset my phone like 3 times now and I’m not sure what to do.

- Question from Reddit

Find My is an asset tracking service developed by Apple Inc. that allows users to monitor the location of their iOS, iPadOS, macOS, and watchOS devices, as well as AirPods, AirTags, and various compatible third-party accessories using an iCloud account. Additionally, users can share their main device's location with others and see the locations of those who opt to share theirs.

This feature is practical and convenient. But aftre you update your device, you may find it can't work normally. Why does this issue occur and how to fix? Just find answer in this passage.

find my iphone

Why is Find My iPhone not working after update?

The Find My iPhone feature may not work correctly for a variety of reasons, including:

  • Improper connection to iCloud services on your iPhone.
  • Find My iPhone is not enabled.
  • Weak connectivity on your device.
  • Incorrect time and date settings.
  • An outdated iOS version.
  • Old hardware or software that has bugs.

These are common issues that can arise with Find My iPhone. If you encounter any of these problems, try the simple solutions to fix them. If the issue persists, follow the additional steps provided to solve it.

How to fix Find My not updating location

When the Find My Friends feature on your iPhone isn't working, it's important to identify the issue and resolve it promptly. Here are several possible solutions to help you fix the Find My iPhone feature:

Solution 1. Ensure Location Services are Enabled

If location services are disabled, Find My iPhone won't work properly. It may show your device as online but won't provide its location. To fix this, enable Location Services by going to Settings > Privacy > Location Services.

enable location service

Solution 2. Verify Your Apple ID

Make sure you're using the correct Apple ID for the device you want to track. If you're using a different ID or accessing Find My iPhone online, the feature won't function accurately. If you're unsure, try entering all your Apple IDs to find the one associated with your missing device.

Solution 3. Activate Your iCloud Account

If you're not logged into your iCloud account, you may encounter the error indicating that Find My iPhone isn't sharing location. To fix this, log into your iCloud account by navigating to Settings > (your name) > iCloud and entering your Apple ID and password.

Solution 4. Allow Find My iPhone Permission

Check that you've granted Find My iPhone permission to access location services. If you haven't, it won't be able to locate your device. To enable this, go to Settings > Privacy > Location Services > Find My iPhone and select "Always" or "While Using."

Solution 5. Check Internet Connection

Find My requires an internet connection to report your device's location. If it's not working, try toggling Airplane Mode on and off or moving within Wi-Fi range. Ideally, ensure your device has a cellular connection, which allows tracking even without Wi-Fi. To check Airplane Mode: Open the Settings app, If Airplane Mode is enabled, tap the toggle to turn it off.

check internet connection

Solution 6. Enable "Share My Location"

After confirming you're logged into iCloud, check if location sharing is enabled. Go to Settings > iCloud > Share My Location and toggle it on. Also, ensure location sharing is activated for "This Device" by selecting the option next to the toggle.

Solution 7. Set Date and Time Automatically

Incorrect date and time settings can prevent Find My iPhone from functioning. To ensure accurate tracking, update the date and time by going to Settings > General > Then select Date and Time > Tap Set Automatically for instant adjustments.

Solution 8. Check Battery Levels

Finally, if your device's battery is dead or too low, Find My won't be able to track its location. Charge your device if needed. Fortunately, if you've set up the feature correctly, your device should send a last location update when the battery is critically low.

Bonus: How to back up iPhone data efficiently

Frequent iOS system failures often result in sudden data loss. To avoid data loss, it is essential to regularly back up iPhone data. Then FoneTool will be a very useful software.

With its powerful feature, you can easily back up all iPhone data in one click. Or selectively back up photos, videos, contacts, music and messages as you like.

You can easily change your backup storage location to back up iPhone to external hard drive. And you can restore the iPhone backups to any iOS device, even if they are logging with different Apple IDs.

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Step 1. Connect your iPhone to the PC with a USB cables > If prompts, click Trust on your device.

Step 2. Open FoneTool on your computer > Go to Phone Backup > Full Back > Click Get Started to continue.

start to full back up

Step 3. Check Enable Backup Encryption to encrypt your private data > Choose a storage path from the Backup Storage Path option > Click Start Backup to begin the task. 

fully back up iPhone

💡 If you need to fix other iOS system issues, FoneTool can also help you a lot, such as a frozen iPhone, a black screen on your iPhone, or the device being unable to exit recovery mode. Just go to Toolbox > Choose iOS System Repair to make it.

ios system repair features

Conclusion

Why and how to fix Find My iPhone not working after update issue? You can find all reasons and solutions in this guide. To protect your iPhone data from loss, you can also use FoneTool mentioned in bonus part to easily make it.

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