WhatsApp Business Not Working on iPhone/Android [Top 6 Ways]

WhatsApp Business is a very important app in today's world. Nonetheless, users occasionally encounter problems with WhatsApp Business not working properly on their iPhone or Android phone.  Why is my WhatsApp Business not working? This post will show the reasons and 6 surefire ways to fix WhatsApp Business not working on your iPhone/Android.

Why Is My WhatsApp Business Not Working?

“Why is my WhatsApp suddenly not working?” If your WhatsApp Business is not working properly, you can check the following possible reasons:

• Internet issue: WhatsApp relies on an Internet connection to build communication with your contacts. If you don't have a stable Internet environment, it can't perform properly.
• Too many caches on your device: Software cache helps the app to launch quickly. However, a large bunch of caches has a negative influence on the performance of WhatsApp Business.
• Incorrect permission settings: WhatsApp Business needs some permissions to achieve its functions. If the permission is not set correctly, the WhatsApp Business can't work.
• Software glitch: If you find WhatsApp Business suddenly not working after updating, there may be a bug on the new update.

How to Fix WhatsApp Business Not Working on iPhone/Android

Now you have known the common causes of this problem. Here we provide you with 6 ways to help you fix WhatsApp Business not working on Android/iPhone. Scroll down for more details!

Way 1. Check the Internet Environment

To fix WhatsApp Business not working today, the first thing that you should do is to check your internet connection. The stable running of WhatsApp business requires a stable and strong Wi-Fi environment, so please check if your networking is working well. And you can turn off and turn on your Wi-Fi / cellular data.

Way 2. Restart Your Device

Lots of phone issues can be fixed by restarting your iPhone or Android phone. You can also restart your phone to fix the "WhatsApp business keeps crashing" problem or other similar issues.

How to restart an iPhone

►For iPhone 8 and later models: Press the volume up button and release. Then press the volume down button and release. Press and hold the side button until the Apple logo shows. Shut down your iPhone and start it.

►For iPhone 7 series: Press and hold both volumes down and the sleep/wake button. When the Apple logo shows, release the buttons.

►For iPhone 6 and older models: Press and hold the Home button and the Sleep/wake button. Then the Apple logo appears and release the button.

How to restart an Android phone

Press and hold the Power button for like 5-8 seconds until you see a Restart button appearing on the screen. Tap the Restart button and your device will be restarted immediately.

Way 3. Clear WhatsApp Business Cache

WhatsApp Business cache junk files is a memory that stores temporary data so WhatsApp can load and work faster. However, if you have big cache files, it can affect the performance of the WhatsApp Business. It can be the reason why WhatsApp Business not working. Sometimes, it can cause the WhatsApp business not responding issue.

How to clear WhatsApp Business cache on an Android phone

Step 1. Go to Settings > Apps > All apps.

Step 2. Locate the WhatsApp > Tap Storage & Cache > Choose Clear cache.

Note: The specific steps of clearing the cache on Android can be slightly different on different phone. Usually, you can find the option on the Settings.

How to clear WhatsApp Business cache on an iPhone

iOS does have a one-tap way to clear the app cache like Android phone. When your WhatsApp business cache is too big, you can uninstall and reinstall the app. You can go to Settings > General > Storage > WhatsApp Business and delete the app. Then install it on your App Store.

Way 4. Check WhatsApp Permission

If you put WhatsApp on a specific restriction, some features of WhatsApp can become not working. You can check your permission settings with following the steps.

For Android phone

Step 1. Go to Settings and tap Apps > Choose Manage app and find WhatsApp.

Step 2. Tap Add Permissions on the screen. You can view all the permissions.

For iPhone users

Step 1. Go to Settings and locate WhatsApp.

Step 2. Here you can view the permissions listed. Now you can turn on some options according to your needs.

Way 5. Sync Data & Time Settings

Some scenarios show that syncing data and time settings can be a good solution when WhatsApp Business not working well. It may be because WhatsApp requires correct data and time settings to work with the server.

• Sync Data and time on iPhone: Go to Settings > General > Data & Time > Set Automatically.

• Sync Data and time on an Android phone: Go to Settings > Data & Time > Set Time Automatically.

Way 6. Install the Older or Latest Version of WhatsApp

If your WhatsApp Business not working after updating to the latest version, it may be because of an unknown issue with the new version. But WhatsApp does not allow users to directly downgrade the app once they install the latest version.

But if you are an iPhone user and have an iTunes backup on your computer beforehand, you can restore your iPhone from computer backup to downgrade WhatsApp. But you may lose some other data in this way.

In addition, if there is a newer update after you find your WhatsApp Business can't work, they may fix this problem on the new version. So you can go to the App Store or Google Play to update the latest WhatsApp.

Bonus Tip: Backup WhatsApp Business to Avoid Data Loss

If you used to back up WhatsApp Business, there is no need to worry about data loss when WhatsApp Business is not working. But if not, it can be difficult to get back your WhatsApp Business data. Therefore, it is highly suggested that you create a local WhatsApp Business backup on your PC.

To make things easy, you can turn to a professional WhatsApp backup software named FoneTool. With this freeware phone tool, you can back up WhatsApp Business messages, images, videos, stickers, and other attachments with ease. To use this tool, first download and install FoneTool and then follow the guide below:

Step 1. Connect your iPhone to a PC. Click WhatsApp Manager on the left pane > Choose WA Business > Click Get Started.

Step 2. Click Backup Storage Path to choose a backup location. Click Start Backup.

When the backup process is finished, you can go to Backup History to manage, restore, view, and delete your WhatsApp backup.

In addition, if you encounter WhatsApp Business not working/WhatsApp backup taking too long on iPhone or other iOS issues, FoneTool provides an iOS System Repair feature to help fix these issues. Here’s how to use it:

• Launch FoneTool on your PC and connect your iPhone using a USB cable.
• Access the Toolbox and choose the iOS System Repair option to restore your device's functionality.

Last Words

When you have the WhatsApp Business not working issue on iPhone or Android, you can try the above 6 solutions. Hope this post can help you. By the way, if you want to transfer WhatsApp messages to a new iPhone, here we would like to recommend a professional WhatsApp data transfer tool. It helps you easily transfer WhatsApp data.