Cannot see your kids’ info or fail to share contents with family members? You may need this guide to know why is family info not available on iPhone, and get 7 workable solutions to fix the issue.
Family Sharing on iPhone is a convenient way for families to share content, subscriptions, and other services among multiple Apple devices. It allows you to share your iCloud storage, Apple Music, Apple TV+, and even apps and books purchased on the App Store.
However, many iPhone users have reported encountering the frustrating "Family Info Not Available" error. This error can bring out kinds of relative troubles like Apple Music Family Sharing not working.
In this comprehensive guide, we’ll explore the reasons behind family info not available on iPhone and offer seven useful fixes. Let’s get started.
If you ask “why is family information not available on my iPhone?”, this part could answer you the question. Let’s go through some common reasons why iPhone family information is not available.
❌ Apple ID Issues: This could happen due to a change in your Apple ID password, issues during the setup of Family Sharing, or if the Apple ID is signed out of the device. ❌ iOS Bugs: Glitches in the operating system could cause Family Sharing features to malfunction, leading to this error. ❌ Outdated Software: Running an outdated version of iOS can result in compatibility issues, including problems with Family Sharing features. ❌ Network Problems: Poor or unstable network connections can interrupt the communication between your device and Apple’s servers, causing errors. ❌ Configuration Problems: Incorrect settings or misconfigured iCloud options can prevent Family Sharing from functioning correctly. ❌ Server Issues: Apple’s servers might be down or experiencing problems, leading to the "Family Info Not Available" error on your device. ❌ Restrictions and Parental Controls: If you have restrictions or parental controls enabled on your iPhone, these settings might interfere with Family Sharing.
Now that we've covered the possible reasons for the error, let's explore seven methods to fix the "Family Info Not Available" issue on your iPhone.
The first step is to make sure that family sharing is enabled on your iPhone. You can locate this under Settings > Family. If the setup is complete, you should see a list of members as well as any other settings.
If you do not see these facts, you may encounter a pop-up window that guides you through the family-sharing option.
Another reason you might be having problems with family information is a poor internet connection. A poor internet connection can frequently cause the functionality to malfunction, making it difficult to view updates and information. Switch to a dependable Wi-Fi network for the best experience by navigating to Settings > WLAN on your iPhone.
Check to see if you have VPN enabled on your device, as this may slow access to your family's iCloud data. If it is, switch it off and re-verify your family information.
Updating your iPhone to the latest version of iOS can fix bugs and compatibility issues that might be causing the Family Sharing error. Here’s how to check for updates:
Just go to the Settings app on iPhone > Tap General > Choose Software Update to check if there is a new version available. If there is, follow the onscreen instructions to update it.
Issues with payment methods and billing may also interfere with the family-sharing feature. It is normal if you share an iCloud service with your complete family, such as increased iCloud storage.
To solve this problem, go to Settings > Apple ID > Payment & Shipping to check whether you have a valid payment method.
Besides, you may also need to check your purchase sharing settings to make sure you’ve enabled it.
Go to iPhone Settings > Tap [your name] > Family Sharing > Tap Purchase Sharing to make sure you’ve enabled it.
If the problem remains and you are still unable to view the family information, the next step is to determine whether the app is shareable. Here’s how to do:
Go to the App Store > Locate the app you want to check > Scroll down to the Supports section and check if it says Family Sharing.
Keep in mind that not every app can be shared with your family. If you purchased one of these apps, it will still appear in your purchase history, but your family will be unable to access or download it.
If you are unable to access a specific feature on your iPhone, it may have been disabled via your iPhone's Screen Time settings or because your device is being supervised by the MDM program, particularly if it is owned by your business or school. You can follow the steps below to have a check to fix family information is not available iPhone.
• To Check Screen Time on iPhone Open Settings app on iPhone > Select Screen Time > Make sure there’s no limitation using Family Sharing.
• To Check MDM Program on iPhone Open Settings app > Go to General > Select About > Check for a line of text under the device’s name.
The line should read, "This [iPhone] is supervised. [Organization name] can monitor your internet traffic and locate this device."
Signing out and then signing back into iCloud can refresh your iCloud settings and potentially resolve the iPhone family info not available issue.
Go to Settings app > Tap on Apple ID > Scroll down and click Sign Out. Next, you can restart your iPhone and sign in with your Apple ID again to check if the problem is resolved.
If you’re still experiencing issues with Family Sharing, or if you simply want an alternative way to share iCloud content with your family, consider using FoneTool.
FoneTool is a powerful tool designed to help iPhone users manage and transfer their data effortlessly. FoneTool allows you to share photos, videos, contacts, and other files with your family members using different iCloud account.
Download FoneTool to your computer, and follow the steps below to transfer files from one iCloud account to another.
Step 1. Launch FoneTool, and go to My iCloud > Sign in the source iCloud account, and go to Manage iCloud.
Step 2. Click each icon (like Photos) to preview and choose the files you’d like to share > Tap Download to save it to your computer.
Step 3. Then, sign in the target iCloud account in the main interface, and also, go to Manage iCloud > And tap Upload this time.
Step 4. Choose the files you just downloaded to PC > Finally, click Open to start the uploading process.
💡💡 FoneTool also offers you a professional iOS System Repair functions, enabling you to deeply scan and troubleshoot your iPhone system bugs and errors. After sharing wanted files, you can head to Toolbox > iOS System Repair to troubleshoot your iPhone issue.
It is frustrating that family info not available on iPhone. By following the seven troubleshooting methods outlined in this guide, you should be able to resolve the issue and restore your Family Sharing capabilities.
Additionally, FoneTool offers a robust alternative for sharing iCloud content with family members, ensuring that everyone stays connected and has access to essential files and media.
If the problem persists after trying these solutions, don’t hesitate to reach out to Apple Support for further assistance. With patience and persistence, you’ll be able to get your Family Sharing features back on track.